FAQ's

1. What products does Elektreef sell?

We specialize in innovative and high-quality tech products, including wireless chargers, camera drones, and projectors. Every product is carefully tested for quality and performance before being listed on our store.

2. Do you ship worldwide?

Yes! Elektreef ships to customers all over the world. Wherever you are, we’ll make sure your order reaches you safely and promptly.

3. How long does shipping take?

Our estimated delivery times are:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Please note these are estimated timeframes and may vary due to customs clearance, weather, or carrier delays.

4. How soon will my order be processed?

Orders are processed within 1–3 business days after payment confirmation. Once your order ships, we’ll send you a tracking number via email.

5. Will I have to pay customs fees or import taxes?

Some international shipments may incur customs duties or import taxes depending on your country’s regulations. These charges are the customer’s responsibility and are not included in our prices.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment gateways to ensure your transactions are safe.

7. Can I track my order?

Yes, absolutely. Once your order has been shipped, you will receive an email with your tracking details so you can follow your package’s journey.

8. What if my order arrives damaged or defective?

Your satisfaction is important to us. If your product arrives damaged or doesn’t work as expected, please contact us at elektreef@gmail.com within 7 days of delivery, and we’ll guide you through the replacement or refund process.

9. Can I cancel or change my order after placing it?

Orders can only be modified or canceled within 12 hours of purchase. After that, our team begins processing your order, and changes may not be possible.

10. How do I contact customer support?

We’re here to help! For any inquiries, issues, or feedback, you can reach us at elektreef@gmail.com, and our support team will respond promptly.